Q: How can I place an order?
A: Orders can be placed directly on our website at www.collinsclothingco.com. Simply select your items, choose the correct size, and add them to your cart.
Q: What payment methods do you accept?
A: We accept major credit/debit cards (Visa, MasterCard, Amex), PayPal, Apple Pay, Google Pay, and Klarna (where available).
Q: Do you ship internationally?
A: Yes! We ship worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
Q: How long will my order take to arrive?
A: Orders are processed within 1–2 business days. Delivery time within the Australia. is 3–7 business days. International shipping may take 7–21 business days.
Q: How can I track my order?
A: Once your order ships, you will receive an email with tracking information. You can also track your order via your Collins account.
Q: What is your return policy?
A: We accept returns within 30 days of delivery for unused, unwashed items with tags still attached. Final sale items are not eligible for return.
Q: How do I start a return or exchange?
A: Visit our Returns Center at www.collinsclothingco.com/returns and follow the instructions. You’ll need your order number and email.
Q: Can I exchange an item for a different size or color?
A: Yes, exchanges are available for the same item in a different size or color, subject to availability.
Q: How do I know what size to order?
A: Our Size Guide is available on each product page. If you're between sizes or unsure, feel free to contact our support team for help.
Q: Are your clothes true to size?
A: Yes, our clothing fits true to size unless otherwise stated in the product description.
Q: Do you restock sold-out items?
A: We regularly restock popular items. You can sign up for restock notifications on the product page.
Q: Do I need an account to order?
A: No, but creating an account allows you to track your orders, save addresses, and receive exclusive offers.
Q: I forgot my password. What should I do?
A: Click “Forgot Password?” on the login page and follow the instructions to reset it.
Q: How can I contact customer service?
A: You can reach us via email at sales@collinsclothingco.com or through our Contact Us page. We respond within 24–48 hours.
Q: Do you offer promo codes?
A: Yes! Sign up for our newsletter to receive exclusive discounts, early access to drops, and promotional codes.
Q: Do you sell gift cards?
A: Absolutely. Digital gift cards are available in various denominations and can be sent instantly via email.
